Current positions

Practice Manager

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Full-time position (between 0.8-1.0 FTE)

Salary - Between $36-42 per hour based on prior experience. Generous salary packaging with up to $15,900 tax-free cap plus meals and entertainment available.

 

Utopia Refugee Health is a registered charity providing world-class primary care to refugees and asylum seekers living in the West of Melbourne. We employ approx 12-14 FTE staff. 

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This is an entry level position that will be suitable for an experienced reception team leader wanting to step-up into a practice manager role, or a practice manager with under 3 years experience seeking to expand their skills.

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The following minimum requirements apply:

• All applicants must have significant experience with payroll software and be able to use this independently

• All applicants must have had experience in the practice accreditation process, either through leading the process or being involved in accreditation in a significant capacity.

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Your key roles and responsibilities will include:

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Leadership – Managing reception and administrative staff

Finance -manage day-to-day operational finances of the business, debt collection, payroll and assisting the director with growth strategies. 

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WHS officer –assist in the compliance of occupational health and safety standards and develop protocols, oversee maintenance of the clinic. 

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HR - assist with onboarding of new clinical and administrative staff, manage leave requests for all staff, assist with training and meetings.  

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Compliance – ensure compliance documents for all staff are relevant and current, implement policies and ensure these are regularly updated and communicated to all staff, assisting with monitoring KPIs. Leading the accreditation process (next due in 2027) 

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System operations – assist director in ensuring the systems in place are as efficient as possible by updating manuals and workflow procedures for the business, identifying areas for improvement, rostering, and diary management.  

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IT – Work with our IT provider to manage computer network and IT issues. Work with Medicare via PRODA to ensure PIP and WIP payments are received.

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Communications – communicating with local practices and liaising with other health services, and assisting with marketing. 

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For further information please contact the medical director Dr Lester Mascarenhas on Lester.Mascarenhas@utopiarefugeehealth.com

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